Neiman Marcus Site Crashes on Black Friday

Black Friday is a day when retailers hope everything about their websites operates correctly and smoothly without any hitches during the frenzy of shopping.

However, for Neiman Marcus the department store, if not for bad luck it would not have any luck at all.

Shoppers wanting to make a purchase on Black Friday for specials on the online Neiman Marcus store received an error message once they accessed the website.

Catchpoint Systems a business that tracks retailers’ web performance said that the luxury brand’s homepage was mostly inaccessible after 8 a.m. ET.

The Neiman Marcus site outage was the first significant one heard about on Black Friday, said Catchpoint. Performance for online retailers over Thanksgiving went smooth, added the company.

A spokesperson for Neiman Marcus said the retailer was looking into the outage of the website.

In response to this outage, the retailer decided it would extend its sale for Black Friday with more details to be released at some point by the retailer.

This is the second big tech glitch to hit Neiman Marcus since 2014. In January of last year, the luxury retailer announced that it was hacked and compromised the information of credit cards of more than one million customers.

The data released by Catchpoint in addition to the Neiman Marcus outage also said that slowness on websites HP and Newegg had been experienced.

Some slowness was also experienced by Jet.com.

A spokesperson for Jet.com said the speed of the website was stable during Black Friday, while a minor problem was experienced on Thursday.

The company said that it has corrected an error and its site is operating normally.

Catchpoint announced that issues with the Newegg website reached a peak around noon time ET.

The Foot Locker mobile website also experienced errors as well as slowdowns on an intermittent basis said Catchpoint.

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