Delta Air Lines comes in early in a long-running study that ranks U.S. airlines by how frequently flights arrive on time and other statistical measures.
Researchers who crunch the numbers also state that as a whole, U.S. airlines are becoming better at handling luggage and overcrowded flights and also therefore are getting fewer complaints.
They used 2018 data gathered by the U.S. Transportation Department on rates of high heeled arrivals, mishandled bags, bumping passengers and consumer complaints.
JetBlue Airways ranked second, followed by last year’s champion and Southwest Airlines.
Discount carrier Frontier Airlines ranked just behind American Airlines.
All in all, the industry enhanced in three of those four classes in the study, including passengers being involuntarily bumped from a flight. For years, this speed has been cutting by enticing more clients to take vouchers or other damages in exchange for volunteering to get flights off.
“They are buying out customers greater than ever before,” stated one of the lead investigators, Brent Bowen of all Embry-Riddle.
Late-arriving flights’ rate climbed over 2017. “It was computer glitches and it had been weather,” Bowen explained.
There are lots of surveys of testimonials and airline travellers that occasionally come up with various outcomes, perhaps by intangibles like customer service.
Last week, traveling site TripAdvisor named its 10 best airlines in the world, and now Southwest has been the sole U.S. carrier to make the dip, landing sixth. Airlines in Asia and the Middle East dominated the list, led by Singapore Airlines.
David Koenig can be attained at http://twitter.com/airlinewriter